Shipping
FAQ:
How much does shipping cost?
It's Free Domestic, for international our shipping courier will calculate automatically when you check out.
When can I start stalking my mailbox?
We know you can’t wait to get your hands (or feet) on your new goodies, so we ship most orders within 1 or 2 business days, Monday through Friday. Because weekends are for napping, amiright?
Will I get a tracking number for my package?
Yep! We’ll send over your tracking information as soon as we get your package out the door. You can also track your order on your account page too. It could take up to 24 hours for your tracking information to update, so don’t panic. The carrier pigeons gotta warm up. 😉
Tracking isn’t available on International Economy shipping sometimes.
Oops. Can you combine orders?
You just couldn’t resist that second purchase, could you? No worries. Separate orders placed on the same day can usually be combined to save on shipping costs. Just give us a shout at info@smokonow.com.
Bigger oops. Can you change my address?
Nothing is worse than accidentally sending your unicorn slippers to your rat-faced ex roommate. Don’t worry. We can update your shipping address anytime before your package ships. Just send us an email: shop@shobibo.com
Can you ship to multiple locations?
Sorry! Our Order Atom Splitter is on the fritz, and we can’t separate orders for shipping to multiple locations. If you want to spread the Smoko Joy near and far, just place an order for each individual address.
Which countries can you ship to?
Like, a bunch of them:
- United States
- France
- Germany
- Canada
- Ireland
- United Kingdom
- Australia
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- Finland
- Fiji
- Greece
- Greenland
- Guam
- Hong Kong
- Hungary
- Iceland
- India
- Israel
- Italy
- Japan
- Latvia
- Lithuania
- Malaysia
- Mongolia
- Netherlands
- Netherlands Antilles
- New Zealand
- Norway
- Peru
- Poland
- Portugal
- Philippines
- Papua New Guinea
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- United Arab Emirates
- Venezuela, Bolivarian Republic Of
- Vietnam
- Virgin Islands (British)
- Virgin Islands (U.S.)
*Subject to change
Customs fees?
Sadly, our Magic 8 Ball won’t tell us anything about customs fees, taxes, duties, etc, and we can’t mark items as “gifts” either. These fees are NOT included in your shipping charge, so you’ll be responsible for any fees charged upon delivery. We don’t issue refunds for customs fees, shipping cost, or the cost of your goods should you refuse to pay upon delivery.
Can you ship to APO/FPO?
Sure! Most of our products can be shipped to U.S. Military APO/FPO addresses. Products that cannot be shipped to APO/FPO addresses are marked on the product page. Unfortunately, tracking is unavailable.
When completing your Shipping Address during checkout, don’t forget:
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- The country must be United States.
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number
Please note: orders shipped to an APO/FPO address take longer to be delivered, so allow 2-4 weeks for your package to arrive.
What’s your Return Policy?
We’re happy to accept unused items that are in the same condition in which you received them within 30 days of sale. We have some exceptions, so be sure to check out our complete Return Policy here.
How long will it take to get my Super Special Shobibo Pre-Order? #sweating
The Mad Scientists at Shobibo are always hard at work getting your pre-order goodies into your hot little hands. Be sure to check the product page for information on how long it will take your product to ship. Remember that estimated shipping times sometimes change, so check the product page frequently for updates on when you can start stalking your mailbox.